Acceptance of Terms
Welcome to Masala! By accessing or using our website info@veg-masala.com, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our website.
Online Ordering, Payment and Refund Policy
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Order Accuracy: You are responsible for providing accurate information for your order, including your delivery address and contact details.
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Pricing: All prices are listed in INR and are subject to change without notice. Prices do not include applicable taxes and delivery fees, which will be added to your total.
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Payments: All online payments are processed through secure third-party payment gateways. We do not store your credit card information on our servers.
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Cancellation & Refund Policy: For any cancellations, please contact us at least 30 minutes before your scheduled delivery/pickup time. Refunds for canceled orders are processed at our discretion and may be issued as store credit. Orders that have already been prepared cannot be canceled or refunded.
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Allergy Information: Our kitchen handles nuts, dairy, gluten, and other allergens. While we take steps to minimize risk, we cannot guarantee that any of our dishes are 100% free from allergens. Please contact us directly by phone to discuss any severe allergies before placing your order.
Reservation Policy
When you make a reservation through our website, you agree to our reservation policy. We will hold your table for a grace period of 15 minutes. If you are running late, please call us. We reserve the right to cancel your reservation if you do not arrive within this period.
Allergy & Dietary Information Disclaimer
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Common Allergens: Please be aware that our kitchen handles common allergens, including but not limited to dairy (paneer, ghee, yogurt), nuts (cashews, almonds, etc.), gluten (wheat flour for breads), and soy.
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Cross-Contamination Risk: We operate in a shared kitchen environment. While we take meticulous steps to minimize the risk of cross-contamination, we cannot guarantee that any of our dishes are 100% free from any specific allergen, as we use shared cooking surfaces, utensils, and fryer oil.
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Customer Responsibility: It is the customer's responsibility to inform us of any food allergies. While we provide ingredient information (e.g., "Contains Nuts"), this is not an exhaustive list.
Intellectual Property
All content on this website, including text, graphics, logos, images, and menu descriptions, is the property of Masala and is protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.
Limitation of Liability
This website is provided on an "as is" basis. Masala is not liable for any direct, indirect, or consequential damages arising from your use of this website or from your inability to use it. While we strive for accuracy, we do not warrant that menu descriptions, pricing, or other content is error-free.
Changes to this Terms
We reserve the right to modify these Terms of Use at any time. Any changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the new terms.
Governing Law
These terms shall be governed by and construed in accordance with the laws of India.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
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By email: info@veg-masala.com.in
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By phone: 1-867-222-000
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